FAQs

Having technical difficulty? The most common solutions to the most common problems can be found here.

I'm not receiving any email from CPNW.

Automated response emails are frequently filtered to your junk folder by your email provider. Before submitting a su...

Updated Tue, 9 May, 2017 6:22 PM

How do I reset my password?

You must have a registered account to reset your password. To reset your password, navigate to the web applicat...

Updated Wed, 4 Jun, 2025 1:20 PM

My login information doesn't work.

1. Please ensure that you are using the correct email address that is registered with the CPNW web application. ...

Updated Tue, 9 May, 2017 6:28 PM

I'm not getting my verification/confirmation code.

Check your junk/spam folder! Automated response emails are frequently filtered to your junk folder by your email ...

Updated Wed, 24 Jan, 2018 11:47 AM

Where are the eLearning Modules?

To locate the eLearning Modules, you will need to be logged in to the web application located here: https://cpnw.org...

Updated Tue, 24 Oct, 2017 12:02 PM

How do I change or update my profile information?

To change your profile information pleased navigate to the new web application located here: https://cpnw.org/ and l...

Updated Tue, 9 May, 2017 6:34 PM

Technical Support hours of operation.

Technical Support responses are sent between the hours of 9:00am and 5:00pm Monday - Friday.  Please allow 24 hours ...

Updated Mon, 16 Oct, 2023 9:18 AM

I had an account in the past, now my username, password, or credentials are not working.

If you had an account prior to 2017, your account was most likely registered with an old website, all students new a...

Updated Tue, 24 Oct, 2017 12:17 PM