FAQs

Having technical difficulty? The most common solutions to the most common problems can be found here.

What if I don't have a Social Security Number?

Many visiting students do not have a Social Security number, which we require you to input when registering with the...

Updated Tue, 9 May, 2017 6:31 PM

How do I change my student ID (SID) or my employee ID (EID) number?

You must be logged in to change your SID or EID number. To change this information once you have logged in, click...

Updated Tue, 9 May, 2017 6:29 PM

I seem to be stuck on the home page, I cannot access the modules.

You must be logged in to access the current eLearning Modules. If you are returned to the home page of the CPNW appl...

Updated Wed, 24 Jan, 2018 11:50 AM

I'm getting an Invalid Token error message? What does this mean?

Most common reason that the 'Invalid Token' message is displayed: 'Invalid Token' appea...

Updated Mon, 12 Jun, 2017 1:38 PM

An error occurred while processing my request.

If this error message is displayed: 'An error occurred while processing your request.' This means that the a...

Updated Mon, 12 Jun, 2017 2:01 PM

How do I add/change my SMS carrier?

After logging into the application, click on My Dashboard in the right hand corner of your screen, then click on the...

Updated Thu, 4 Jan, 2018 1:54 PM