Automated response emails are frequently filtered to your junk folder by your email provider. Before submitting a support ticket check your junk, clutter or other folders used by your email service to filter emails it thinks you don't want.  All devices have junk folders in the email applications.  Whether you are using a laptop, desktop, tablet or phone you will have a junk folder you need to check.  If you can't locate the junk folder on your phone email, use your email account on a laptop or desktop where your mail junk folder is easily accessible.  

To view our email as it is intended, please add [email protected] and [email protected] to your contacts and safe-sender list.

If you use the text method to receive your login verification codes you code will go directly to your text messages which are not filtered.